SUNICE CUSTOMER CARE

Orders & Tracking

Follow your order from confirmation to delivery.

HELP GUIDE

When will I receive tracking?

Once your order ships, we’ll email you a tracking link. Check your inbox and spam folder for the shipping confirmation.

Shipping policy

HELP GUIDE

Can I track an order without an account?

Yes. Open the link in your order or shipping confirmation email. Shopify may ask you to verify your order number and the email address or phone number used at checkout to show full order details.

Contact customer care

HELP GUIDE

Can I change or cancel my order?

If your order has not shipped, contact customer care as soon as possible with your order number. We’ll do our best to help, but changes cannot be guaranteed.

Contact us

HELP GUIDE

I cannot find my confirmation email

Check your spam and promotions folders. If it is missing, contact customer care with the email address used at checkout so we can help locate your order.

Email customer care