Shipping & Return Policy

For USA

Shipping

We ship all orders via UPS from our warehouse in Georgia. Orders are shipped within one business day from when the order is placed. Standard delivery is ground service and is expected to take 2-6 business days. Expedited (2 Day and Next Day Air) orders placed by 4:00 PM EST Monday-Friday will ship the same business day. Please be aware Express delivery is business days (Monday - Friday, excluding holidays). Express Delivery is not an option for packages shipped to Hawaii, Alaska, or Puerto Rico.

DELIVERY SERVICES

Standard Ground Service (2-6 Business Days): All orders shipped within the United States qualify for free ground shipping.

2nd (Business) Day Air: $25.00

Next (Business) Day Air: $45.00

For expedited shipping, order by 1pm EST Mon-Fri for same-day shipping (excluding holidays). All Deliveries by end of second business day. Delivery is Mon-Fri only, excluding holidays. No Saturday or Sunday delivery. Express Delivery is not an option for packages shipped to Hawaii, Alaska, or Puerto Rico.

If you have any questions, give us a call at 1-888-330-2108 or send us an email at customercare@sunice.com.

For Canada

Shipping

We ship most orders via Canada Post from our warehouse in Montreal (we reserve the right to ship orders using alternative courier services when necessary to ensure timely delivery). Orders are shipped within one business day from when the order is placed. Standard delivery is typically shipped via Canada Post Regular Parcel^TM and is expected to take 3 to 9 business days. Express delivery is typically shipped via Canada Post Xpresspost^TM and is expected to take 1 to 2 business days. Please be aware, the delivery date is based on business days (Monday - Friday, excluding holidays).

DELIVERY SERVICES

Standard Ground Service (2-6 Business Days): All orders shipped within Canada qualify for free ground shipping.

2nd (Business) Day Air: $27.99

For expedited shipping, order by 1pm EST Mon-Fri for same-day shipping (excluding holidays). All Deliveries by end of second business day. Delivery is Mon-Fri only, excluding holidays. No Saturday or Sunday delivery. Express Delivery is not an option for packages shipped to Yukon, Nunavut, and the Northwest Territories.

If you have any questions, give us a call at 1-888-260-4489 or send us an email at customercare@sunice.com.

International Orders

Sunice only ships to locations within the United States and Canada.

Returns

Sunice wants you to be pleased with your purchase. If you are not satisfied with your product, you can return or exchange an item within 30 days of purchase.

You may only return products that are in good condition and have not been used beyond what is necessary to ascertain the fit and feel of the garment. Please ensure products are unwashed and arrive in the original packaging with the tags attached. If the above criteria have not been met, Sunice reserves the right to reject the return and any items will be shipped back.

Items purchased anywhere except sunice.com must be returned to the original place of purchase.

Final Sale Policy

Purchased items that were steeply discounted (40% off or higher) are considered non-returnable or non-exchangeable unless there is a manufacturing defect.

For USA

Placing a Return or Exchange

Click on this link to start your return or exchange: START A RETURN

Sunice has partnered with Redo to provide a free return label if you opted into the free returns plan at checkout. You will be able to submit a return for store credit or exchange and receive a pre-paid label through our returns center.

Please note: Customers who remove the free returns & shipping protection package from their cart will be responsible for the shipping costs for any return or exchange.

If you are returning a gift without the original packing slip, please include the name and address of the person who purchased the merchandise so we may be able to locate the original order. Purchasers will not be notified of return unless you request they receive the refund. Gift recipients will receive a non-refundable gift certificate.

If you need help, please call Customer Service at 1-855-745-4330. For returns coming from Puerto Rico or outside of the domestic US, or APO addresses, prepaid return labels are not available. Please ship items back using your carrier of choice.

If you choose not to use the Prepaid Return Label, please send the package using the shipper of your choice and ship to:

Sunice
Returns Department
2625 North Berkeley Lake Road NW
Suite 100
Duluth, GA 30096

Please allow 14 days for us to receive and process exchanges and credits.

For Canada

Placing a Return or Exchange

Please note that a restocking fee of $10.00 will be processed for all returns.  This amount will be deducted from your refund.

Please contact our customer service to provide you with an RMA number. Send your return to the following address:

Sunice
Returns Department
1675 Rte Transcanadienne
Suite 200
Dorval, Quebec
Canada
H9P 1J1

Please allow 14 days for us to receive and process exchanges and credits.

If you need assistance, please call Customer Service at 1-888-260-4489 or send us an email at ordersupport@sunicesports.com.  Please note, Customer Service is only available on weekdays from 9:00am – 5:00pm EST.

PLEASE NOTE:

On exchange orders, a credit for the returned items will be applied to the original form of payment.

This same form of payment will be used for the new items being ordered.

If a Visa, Mastercard, or American Express gift card was used for the original purchase and you no longer have that gift card, please request a gift certificate or store credit in lieu of a credit.

Our Commitment to Quality

At Sunice, we take pride in creating premium products built with exceptional materials and craftsmanship. We want you to love your purchase — and if something isn’t right, we’ll make it right.

Product Warranty

Sunice products are covered by a one-year limited warranty against manufacturing defects in materials and workmanship.
If your item fails due to a manufacturing defect, we will repair or replace it — free of charge.
If the same style is no longer available, we’ll offer a product of equal value or similar design.

Please note:
This warranty does not cover damage caused by accident, misuse, improper care, negligence, or normal wear and tear. Removing the inside garment label voids the warranty.

Exception:
Our Zephal products include a 3-year warranty on waterproof fabric performance, in addition to the standard 1-year coverage on other materials and workmanship.

Submitting a Warranty Claim

To start a claim:

1. Contact our Customer Care team with your order number and photos showing the issue.

2. Our team will review your claim and provide a Return Authorization Number (RA#) if applicable.

3. Once approved, you’ll receive instructions for returning the item.

We aim to process all warranty requests within 7–10 business days after receiving your product.

Refunds

Once we receive and inspect your return, your refund will be processed to the original payment method within 5–7 business days.
If you prefer, you can request an exchange or store credit instead.

Additional Information

• Refunds exclude original shipping fees.

Price Adjustment Policy

If an item you purchased goes on sale within 10 days, we’re happy to offer a one-time price adjustment.
Promotional and special-offer discounts are not eligible.

Extended Holiday Return Policy

We’re making holiday shopping a little easier!

All orders placed between now and December 15th are eligible for returns or exchanges through January 15th, 2026 — giving your recipients plenty of time after the holidays.

• Orders placed after December 15th will follow our standard 30-day return window.