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Customer Service

Do you need assistance?

Customer Service is here to help. Sunice currently ships to addresses in the United States and Canada. Should you require assistance, please contact the Customer Service team for the location that your order will ship to.


United States:

Canada:

For Wholesale account inquiries, please email us at orderdesk@sunicesports.com or call us a1-800-561-3872.


Below, we have compiled the common questions we receive and some other tidbits of information you might be interested in.  Just choose your question, and you'll be taken directly to the right answer.

Product & Ordering Information

Click here to see our Men's and Women's Size Charts. If you have any questions, please contact our Customer Service team.

You can redeem Sunice gift certificates easily online. Simply continue the checkout process as normal and on the Payment Information page, there will be a section there for you to enter in your gift certificate number and amount.

If you have any additional questions regarding gift certificates, please contact our Customer Service team.

Sunice only ships to the United States and Canada at this time.

Shipping Information

We ship all U.S. orders via UPS from our warehouse in Georgia. Orders are shipped within one business day from when the order is placed. Standard delivery is ground service and is expected to take 2-6 business days. Expedited (2 Day and Next Day Air) orders placed by 1:00 PM EST Monday-Friday will ship the same business day. Please note that Express delivery is available only on business days (Monday through Friday, excluding holidays). Express Delivery is not an option for packages shipped to Hawaii, Alaska, or Puerto Rico.

DELIVERY SERVICES

Standard Ground Service (2-6 Business Days):All orders shipped within the United States qualify for free ground shipping.

2nd (Business) Day Air: $25.00

Next (Business) Day Air: $45.00

For expedited shipping, order by 1pm EST Mon-Fri for same-day shipping (excluding holidays). Delivery is Mon-Fri only, excluding holidays. No Saturday or Sunday delivery. Express Delivery is not an option for packages shipped to Hawaii, Alaska, or Puerto Rico.

Please note that we are unable to ship to PO Boxes at this time.

For questions about orders shipping to the U.S., please call us at 1-855-745-4330 or send us an email at customercare@sunicesports.org.

As a result of the ongoing Canada Post strike, your order may experience a shipping delay. When possible, we will attempt to ship your order with another courier.

We ship most Canadian orders via Canada Post from our warehouse in Montreal. Orders are shipped within one business day from when the order is placed. Standard delivery is typically shipped via Canada Post Regular Parcel™ and is expected to take 2 to 6 business days. Express delivery is typically shipped via Canada Post Xpresspost™ and is expected to take 1 to 2 business days. Please be aware, the delivery date is based on business days (Monday - Friday, excluding holidays). We reserve the right to ship orders using alternative courier services when necessary to ensure timely delivery.

DELIVERY SERVICES

Standard (2-6 Business days): All orders shipped within Canada qualify for free ground shipping.

Express (1-2 Business days): $27.99

For expedited shipping, order by 1pm EST Mon-Fri for same-day shipping (excluding holidays). Delivery is Mon-Fri only, excluding holidays. No Saturday or Sunday delivery. Express Delivery is not an option for packages shipped to Yukon, Nunavut, and the Northwest Territories.

Please note that we are unable to ship to PO Boxes at this time.

For questions about orders shipping to Canada, please call us at 1-888-260-4489 or send us an email at ordersupport@sunicesports.com.

Please note that we are unable to ship to PO Boxes at this time.

Sunice does not ship to freight forwarders or costume designers under any circumstances.

Returns & Refunds

Sunice wants you to be pleased with your purchase. If you are not satisfied with your product, you can return or exchange an item within 30 days of purchase.

You may only return products that are in good condition and have not been used beyond what is necessary to ascertain the fit and feel of the garment. Please ensure products are unwashed and arrive in the original packaging with the tags attached. If the above criteria have not been met, Sunice reserves the right to reject the return and any items will be shipped back.

Items purchased anywhere except sunice.com must be returned to the original place of purchase.

For more information, or to place a return/exchange, please visit our Returns & Exchanges page.

If you are returning a gift without the original packing slip, please include the name and address of the person who purchased the merchandise so we may be able to locate the original order. Purchasers will not be notified of return unless you request they receive the refund. Gift recipients will receive a non-refundable gift certificate.  If you need help, please contact our Customer Service team.

For returns coming from Puerto Rico or outside of the domestic US, or APO addresses, prepaid return labels are not available. Please ship items back using your carrier of choice.

Purchased items that were steeply discounted (40% off or higher) are considered non-returnable or non-exchangeable unless there is a manufacturing defect.

At Sunice, it is our policy not to give price adjustments for items purchased prior to our Seasonal Sales. It is our belief that prior to the sale, customers are able to shop our full selection of product styles and sizes to ensure they are able to get the exact items they wish to purchase. At sale time there is no guarantee that all styles and sizes will be available or on sale.

Terms & Conditions

Click here to see our Privacy Policy. If you have any questions, please contact our Customer Service team.

Click here to see our Terms of Service. If you have any questions, please contact our Customer Service team.

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