HELP & FAQ
Let Us Help with Your Order
HELP & FAQ
Let Us Help with Your Order
We make things that work better and last longer.
Get Help With Your Sunice Sports Order
Below, you will find a series of, and the answers to, our most frequently asked questions.
Should the information below not give you the answers you are looking for, you can contact Sunice Sports Customer Support the following ways:
Email: customercare@sunice.com
Chat: When active, please click the chat icon on the bottom corner of the page.
Phone(USA): 1-888-260-4489
Phone (Canada) 1-438-799-3203
Discover why athletes and enthusiasts trust Sunice for superior technical performance in every condition.
If your order hasn't shipped yet, we’ll do our best to accommodate changes or cancellations. Please contact customer support as soon as possible with your order number.
You can apply your promo or discount code at checkout in the “Gift card or discount code” field, just below your cart summary.
You can apply your promo or discount code at checkout in the “Gift card or discount code” field, just below your cart summary.
Check your spam or promotions folders. If you still haven’t received it, please contact us at customercare@sunice.com and we’ll resend it.
Zephal™ is Sunice’s proprietary lightweight, windproof, and water-repellent fabric technology designed to protect against the elements without compromising breathability or comfort. Ideal for transitional weather, Zephal™ fabrics are engineered to shield you from wind and light rain while allowing moisture vapor to escape — keeping you dry, comfortable, and focused.
Key features of Zephal™:
Zephal™ is purpose-built for athletes who demand performance and protection in changing conditions.
Climaloft™ is Sunice’s lightweight, breathable insulation designed for optimal warmth-to-weight ratio. It traps body heat while allowing moisture to escape, keeping you warm without overheating — ideal for high-output outdoor activity.
WxTech™ is Sunice’s proprietary water-repellent finish applied to outer fabrics. It provides a protective barrier against water and stains, allowing moisture to bead and roll off instead of soaking in.
Our thermal layers — like the Hamilton or Allendale — use advanced insulation and stretch fabrics to deliver warmth, breathability, and mobility. They are ideal as mid-layers for cold-weather golf or ski environments.
We recommend machine-washing in cold water with like colors. Use mild detergent, avoid fabric softeners and bleach. Tumble dry low or hang to dry. For waterproof gear, avoid dry cleaning and always check product-specific care tags.
To reactivate the DWR (durable water-repellent) finish on garments with Zephal™, tumble dry on low heat for 20 minutes. If needed, reapply a DWR treatment following garment manufacturer guidelines.
Every product page features a link to its specific size guide. You can also view all of our size guides here to find the best fit for your Sunice gear.
We accept Visa, Mastercard, American Express,Discover, Apple Pay, Google Pay, Shop Pay, and PayPal.
Yes! Eligible U.S. customers can split their purchase into 4 interest-free payments at checkout using Shop Pay Installments.
Note: Shop Pay is currently not available for Canadian customers.
If your item arrives damaged or develops a fault, please contact us within 30 days. We’ll arrange a replacement or refund depending on the issue.
Reach out to customercare@sunice.com with your warranty claim request with photos and a brief description. We’ll respond within 2 business days.
We make things that work better and last longer. Our products solve real problems with clean design and honest materials.