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Add your deal, information or promotional text

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Add your deal, information or promotional text

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Add your deal, information or promotional text

Customer Service

Do you need assistance?

Customer Service is here to help. We have several options to help you find the answer to your questions:

  • You can email us at customercare@sunicesports.org
  • You can call a customer service representative toll free at 1-855-745-4330
  • During business hours, you can click on the Chat icon in the lower-right corner of the website to be connected to a customer service representative
  • Wholesale account inquiries can be made at 1-800-561-3872 or orderdesk@sunicesports.com.
  • Or you could search through the information below to see if it includes your answer

Here we've compiled the common questions we receive and some other tidbits of information you might be interested in.  Just choose your question, and you'll be taken directly to the right answer.

Product & Ordering Information

Click here to see our Men's and Women's Size Charts. If you have any questions, give us a call at 1-855-745-4330.

You can redeem Sunice gift certificates easily online. Simply continue the checkout process as normal and on the Payment Information page, there will be a section there for you to enter in your gift certificate number and amount.

If you have any additional questions regarding gift certificates, please give us a call at 1-855-745-4330.

Sunice only ships to the United States and Canada at this time.

CANADIAN RETURNS:

Please return your items using the carrier of choice.  Return shipping costs are paid by the purchaser and any shipping cost associated with the original order cannot be refunded.  Please include a copy of your packing slip so we can identify your order.  If you no longer have the packing slip, please include a note with your full name and address, order number, and the reason for return. 

Shipping & Returns

We ship all orders via UPS from our warehouse in Georgia. Orders are shipped within one business day from when the order is placed. Standard delivery is ground service and is expected to take 2-6 business days. Expedited (2 Day and Next Day Air) orders placed by 4:00 PM EST Monday-Friday will ship the same business day. Please be aware Express delivery is business days (Monday - Friday, excluding holidays). Express Delivery is not an option for packages shipped to Hawaii, Alaska, or Puerto Rico.

DELIVERY SERVICES

Standard Ground Service (2-6 Business Days): FREE

2 Day Air: $25.00

Next Day Air: $45.00

If you have any questions, give us a call at 1-855-745-4330.

Sunice wants you to be pleased with your purchase. If you are not satisfied with your product, you can return or exchange an item within 30 days of purchase.

You may only return products that are in good condition and have not been used beyond what is necessary to ascertain the fit and feel of the garment. Please ensure products are unwashed and arrive in the original packaging with the tags attached. If the above criteria have not been met, Sunice reserves the right to reject the return and any items will be shipped back.

Items purchased anywhere except sunice.com must be returned to the original place of purchase.

Purchased items that were steeply discounted (40% off or higher) are considered non-returnable or non-exchangeable unless there is a manufacturing defect.

For more information, or to place a return/exchange, please visit our Shipping & Returns page.

If you are returning a gift without the original packing slip, please include the name and address of the person who purchased the merchandise so we may be able to locate the original order. Purchasers will not be notified of return unless you request they receive the refund. Gift recipients will receive a non-refundable gift certificate.  If you need help, please call Customer Service at 1-855-745-4330.

For returns coming from Puerto Rico or outside of the domestic US, or APO addresses, prepaid return labels are not available. Please ship items back using your carrier of choice.

At Sunice, it is our policy not to give price adjustments for items purchased prior to our Seasonal Sales. It is our belief that prior to the sale, customers are able to shop our full selection of product styles and sizes to ensure they are able to get the exact items they wish to purchase. At sale time there is no guarantee that all styles and sizes will be available or on sale.

Sunice does not ship to freight forwarders or costume designers under any circumstances.

Terms & Conditions

Click here to see our Privacy Policy. If you have any questions, give us a call at 1-855-745-4330.

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