HELP GUIDE
My item arrived damaged
Contact customer care promptly with your order number, photos of the issue, and a short description. The team can review the item and advise on next steps.
SUNICE CUSTOMER CARE
Warranty & Claims
Get help with a damaged or defective Sunice product.
Start a claim
HELP GUIDE
How do I submit a claim?
Email customercare@sunice.com with the item name or style number, your order information, clear photos, and a description of the problem. Sunice will review the details and respond with available options.
HELP GUIDE
What about items bought elsewhere?
Include your proof of purchase and the retailer name when contacting support. Eligibility and the appropriate service route can depend on where the item was purchased.